My car was hit on Main St in Torrington, by an honest driver who left a note to call him, because he been forced into the back quarter panel of my car. I had never had anything like this happen before, but, had used A & R on another occasion. Without hesitation, I stopped by and spoke to Joanne as to how to proceed. She guided me in the steps to take with the insurance company, and wrote up an estimate, and even contacted the gentleman for me. I knew this was the best place to go to get the job done right, the work is always perfect, and the people are always professional...and Thanks for the goodies left in my car, that was a nice surprise!